Thursday, May 1, 2008

Guess who's back?

I have returned to spin even more tales of consumer idiocy for your comedic enjoyment and as a catharsis for myself.

So lets get back under my manifesto de gripe.

Here are a couple of surefire ways to get yourself branded as an idiot when you call me.

-When I ask for a reference#, you respond by giving me wrong or completely unrelated information. And now for some examples(and note these are actual responses not exaggerations)

Me: May I have your customer reference number?

Idiot: Yeah I got a vehicle yesterday....

See that there? Did anywhere in my question did I ask when they got a vehicle? Hell no, lets continue.

Me: Actually I need your customer reference number, it is an integral part of me assisting you.

Idiot: So yeah I got a vehicle yesterday...

Me: I need your CUST...OMER... REF...RENCE.... NUM...BER.....

Idiot: Yeah I got a vehicle yesterday and they charged me less than what I was quoted.

Its at this point I wish there was a button I could press to electrocute someone via phone. Oh and yes they really did complain that they were charged LESS than what we quoted them.

Here are some popular responses I get to this question "May I have your customer reference number?"

-Yeah my phone# is..
-Is this the location...
-I wana talk to your manager...
-I don't feel you are wanting to help me....
-My social security number is....(note this one I promptly stop them from saying for my own protection)
- Yeah my rental agreement number is...(Not only does this really tick me off but it also shows that you are more than likely illiterate.)

So when you call folks please give us what we ask for, we ask for it because its what we need to help you. Don't make it harder for yourself than it already is.